Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Returns and Refunds
Customer’s satisfaction is our most important thing, in this belief, we promise to replace or refund in follow situations:
| Shipping wrong item/wrong size/wrong address(different from provided information)/demaged item(the demage can be seen clearly). 1:Wrong Garment : Received a wrong garment brand. 2:Wrong item : Received a wrong Product type. | Replace or Full refund |
| Low printing quality and wrong position of printing. 1: Blurry Print: Edges of the print are out of focus, not distinct. Design details are fuzzy and do not represent the quality shown on the website. 2: Design Placement Issue: Too Low/Too High/Right/Left/Wrong area/Crooked/Upside down : The placement of the printed design does not match the designed placement shown on the website. 3: Peeling Print: Print coming off in pieces. 4: Scaling Issue: Design printed too large or too small, to the extent when it becomes noticeable and differs from the artwork. | Replace or full refund |
| The actual product is different from the shown size, if the actual product is more than 1-3cm bigger or smaller than the shown size chart. Sizing issue: The size of the garment measured according to the standard instructions does not match the size chart shown on the website ,more than 1-3cm bigger or smaller. | Replace or full refund |
| The actual product is different from the shown color. Colouring Issue: The printed colour differs from the colour used on the design to the extent where the outcome noticeably differs from the website. | Replace or full refund |
| Quality can not satisfy customer’s requirements. 1: Broken/Holes/Mechanical/Torn : Item arrived flawed due to Provider’s or Carrier’s act or omission. Including but not limited to: broken mugs; garments with holes or torn; items having mechanical issues, such as a poor functioning zipper or a non-functioning clock. 2: Embroidery issues. Including but not limited to: wrong colour thread used on the whole design or parts of it; crooked; protruding or loose threads; missing parts of the design; wrong thread density. 3: Stains : Obvious Ink spots, smears or any other unknown stains on the garment or item that do not exist on the artwork and distort the design. 4: Underbase Issue : White underbase visible either on the edges or on the print. | Replace or full refund |
| Logistics guarantee Under normal conditions 1. Parcel is lost during shipping. 2. Logistic is not updated for 30 days. | Replace or full refund |
Any claims for misprinted/damaged/defective items must be submitted within 7 days after the product has been received. And the customer should provide the Yoycol Unique QR code or shipping list. For packages damaged, all claims must be submitted no later than 72 hours after the delivered time. Claims deemed an error on our part are covered at our expense.
Fulfillment is also an important thing we concern. To give the customer a better experience, once the customer places the order, we guarantee the limitation of fulfillment time.
Need help?
Contact us at {email} for questions related to refunds and returns.
